|
All Discus Professional licenses are under basic support for one year after purchase.
This support renewal page allows customers to renew support on licenses that have fallen
out of support (or are about to fall out of support).
The support renewal that you are purchasing from this page entitles you to the benefits
shown under "Basic Support" in the table below, for one year. (If you are interested
in additional services, please review advanced contract support options.)
| Benefit |
Out of
Support |
Basic
Support |
Advanced
Support |
| Unexpiring use of the Discus Professional software according to its license terms |
 |
|
|
| Access documents on support.discusware.com |
|
|
|
| Access the DiscusWare Support Forum |
|
|
|
| Downloads of all available software versions to which you are entitled |
|
|
|
| Can purchase professional installation, custom programming, etc. |
|
|
|
| Initiate e-mail support cases via a web form on the DiscusWare support site |
|
|
|
| 1-2 business day response time on e-mail support inquiries |
|
|
|
| Free updates to any new versions of Discus Professional while under support |
|
|
|
| Telephone support (normal or emergency priority) |
|
|
|
| Faster response time to e-mail support inquiries |
|
|
|
| Scheduled on-site visits and status conference calls |
|
|
|
| Dedicated technical account manager |
|
|
|
| Cost per year: |
n/a |
$99.95 |
Quoted |
|
|
 |
Purchase Basic Support Renewal |
 |
|
Your support renewal purchase is initiated on-line, and finished by faxing or mailing signed contract documents to DiscusWare.
Any of DiscusWare's accepted payment methods, including credit cards, checks, money orders, and purchase orders, are also accepted
for the purchase of your support contract renewal.
|
|
Additional support services are available with an advanced support contract. Customers who wish to use telephone support services or desire a faster response time should evaluate our advanced technical support offerings.
Learn more about advanced technical support
|
|
|
|
Download
Purchase
Contact Us
Download
Purchase
Contact Us